OPTICYOU FEATURES

OPTICYOU FRONTEND MANAGER     

OpticYou Frontend manager it’s a software which gives you the feasibility to manage your eCommerce store from frontend without facing the complexities of admin panel. So be it adding products to your store, adding coupons, tracking sales report, … for all of these you needn’t be tech-savvy anymore and can easily get a birds-eye view of the site from frontend.

If you want to run a marketplace, wouldn’t it be much easier to manage them from one interface and have a panoramic view over your entire store’s functions? Additionally, you don’t need to know about code, nor does you need to understand complex technical terms provided in the back-end of admin panel. One can easily perform site activities from the front-end of the site and ensure that your backend is safe and clean!

So, what are the features provided by OpticYou which makes it the best in the market? Well, let’s dive in each of them and you will surely have your answer!



  WITHDRAWAL & REVERSE WITHDRAWAL

With this feature, you can choose the withdrawal rule as required. Additionally, it supports reverse withdrawal mechanism which will allow the vendor to pay commissions to admin if required … read more

Commission disbursal is one of the most important part of any multi-vendor site. OpticYou Marketplace allow commission disbursal only by withdrawal mode. You may generate withdrawal request automatically when order status reach at certain status. Withdrawal payment options: PayPal, Stripe, Stripe Split Pay, Skrill, Bank Transfer, Cash Pay. Only enable methods will be available for setup payment options. Skrill and Bank Transfer are manual payment option, admin has to pay vendors manually. PayPal and Stripe are automatic payment options.

You may set allowed order status which are available for withdrawal. You may disallow certain orders from withdrawal depending upon orders payment mode. e.g., a order placed via “Cash on Delivery” and vendor will going to delivery that product and collect payment directly from customer. Now in such case withdrawal has no meaning. You may set such payment methods and those commissions auto-withdrawal whenever order mark completed, no withdrawal request-approval required.

You may set a withdrawal limit for sending a withdraw request. The account should have this amount of balance before placing a withdrawal request. You may also set a threshold time for an order to be available for withdraw. This is very important when you have refund policies.

Withdrawal charges or commission pay gateway charges – now this is very much important now a days due to different laws in different countries. OpticYou Marketplace will going to give you most flexibility here as well, you may setup different charges for different payment options.

You may set their preferred payment option from setting -> payment. This is very important, without payment setup withdrawal will not process.

You may check their withdrawal history from their dashboard ->Payments menu and filter by date range and also check approved/requested withdrawals separately. “Withdraw” button is there to request a new withdrawal as well. Withdrawal request page will listed available commissions, you may choose any of those and request for payment to you. If “Auto-approve” mode is ON then request will be instantly processed and you will receive the payment.

You will see refund details under their commission invoice as well. Refund details visible under each order details page for both Admin and Vendor. Admin and vendor will have notification for all “Refund” activities.



  REFUND

You can easily configure the refund settings for your store, it allows you to check if refunds are auto-approved and set up the threshold number of days for permissible refund … read more

Refund/Exchange is very much important part for any e-commerce system. Sometimes, user only purchase if and only if they found a proper refund policy for the site! OpticYou Marketplace will going to ease the refund system for vendors. Importantly, payment will not refunded automatically, admin has to do this manually.

Refund details visible under each order details page for both Admin and Vendor. You will see refund details under their commission invoice as well. Admin and vendor will have notification for all “Refund” activities.



  LEDGER BOOK

Vendor Ledger Book gives vendors and admin the most easiest way to check all their store transactions – commission, withdrawal, refund, partial-refund and charges, the best part is, you can avail this from your frontend … read more

Vendor Ledger Book will going to give you most easiest way to check all their store transactions – commission, withdrawal, refund, partial-refund and charges as well. Store total transaction history statistic visible at the top of the page: Total Earning, Total Withdrawal and Total Refund. All transactions are visible as credit-debit format. You can also see transaction type, details and status of that transaction. You may of course filter those transactions by status.



  ENQUIRY MANAGER

OpticYou allows customers to raise enquiry under each product. Vendors will be notified instantly for a new query and all previous enquiries will be also listed as FAQ. The entire system is prompted in frontend and it serves as a direct mechanism of communication between buyer and seller … read more

Though we create store products with lots of information and details but still customers are not satisfied. They want to ask few more things for their specific needs, want to communicate directly with that product seller. Suppose a customer is going to purchase 5-6 items and he has few queries in mind for all of those, then he has to write down them in paper and finally go to customer care to post them.

Now, also think for Store admin’s pain, he has a mail with 5-6 queries but all are for different vendors. He will distribute those questions and gather all the answers, then finally going to reply to that customer. Just think, how long all this will take, is this really a workable and acceptable system!!

It’s time to be relax, OpticYou is now allowing you to do all this just by single click and within a minute.

Users may send inquiry directly from vendor store page as well. Admin and Vendor both will have their own “Enquiry Dasboard”. They can check new queries and take necessarily actions very easily. There is a very useful “product filter” as well. Also have instant notification at top bar so that vendor don’t have to open this board all the time to check for new queries.



  STORE POLICIES

You can now define all types of policies for your store and products directly from frontend, thus reducing the hassle to a great extent … read more

Store policies are very much important for any e-commerce sites. Now, you may define all types of policies for your store and products: Shipping Policy, Refund Policy and Cancellation/ Return/ Exchange Policy. Store may set overall site product policies from Dashboard -> Setting -> Store Policies.

Vendors are allowed to set their policies for their own store. Vendor may also define Policy tab title from here. It also possible to define policies for each product separately. Policies will be sent to customers with store invoice.



  STORE REVIEW

You can now configure the review settings so as to manage the reviews given for the store accordingly … read more

Review is very much important part for any e-commerce system. Vendor’s store review is as important as product review. Sometimes, user only purchase if and only if they found enough review for a store! OpticYou Marketplace will going to give you a very flexible review system for your site. You may set “Review” setting from Dashboard -> Setting -> Review Setting

You may set whether a review will be “auto-approve” or manual approval required. Though you may enable “Auto-approve” but manage reviews anytime from review manage page and unapprove/delete a review. Vendors are allowed to manage their reviews, off course you may off this capability as well. You may also set different review rating categories as well. Total rating will be auto calculated from average of all these. You may also restrict whether any logged in user may add a review or only those users who already purchased something for this store may add review for the store!



  STORE SHIPPING

This feature allows you to setup the shipping management system for the store. You can configure the shipping options by Country, Zone or Weight directly from Frontend. … read more

Shipping is very much essential for any e-commerce site. OpticYou Marketplace will give your most flexible and powerful shipping management system for their store. 3 types of shipping: Shipping By Country, Shipping By Zone, Shipping By Weight. The vendor has to enable shipping and select an option.

The in shipping by country settings vendor can set 3 different types of default cost. All this cost can be set to zero simply by leaving these fields blank.

Default Shipping Price: this will be the base shipping price of all the products of the vendor irrespective of countries and states.

Per Product Additional Price: This cost will we applied to every second type of product from the same vendor in the cart.

Per Qty Additional Price: This cost will be applied to every second quantity of the same product of the vendor which is present in the cart.

In the shipping by zone, the vendor can Choose multiple shipping methods for each zone. Like Flat-rate and free Shipping for Asia and only local pickup for Europe. When Vendor edits each zone in the zone-list. The the zone details will be presented from where the vendor can limit the zone according to country, state, and postcode.

Finally, after enabling shipping by weight the vendor could set the rules of weight and costs per country. For each country they select the will be able to enter:
Default cost: The cost that will be applied to the vendor’s shipments if the weight falls in no matching rules.
The weight cost rules: In this, the vendor will be able to select weight rule( more than or up to), weight unit( the actual weight for which the rule will apply) and the cost for the rule.

For example: If the Vendor selects,
Country- India
Default Cost: 50RS
Weight Rule – Weight up to
Weight – 10kg
Cost – 30RS
Weight Rule – Weight up to
Weight – 20kg
Cost – 40RsThen if a customer from India has 3products from the vendor in the cart, and their if total weight is
1-10kg – Shipping will be RS 30
11-20kg – Shipping will be RS 40
>20kg – Shipping will be RS 50 (from the default cost)



  STORE GEO LOCATION & RADIUS SEARCH

Location / address for a product is really challenging feature. Using OpticYou you will have plenty of options to do so. GEO my WP, MapPress Easy Google Map, Toolset Maps and Address Geocoder all are fully powered for you. … read more

In recent days Map – Google Map is very much essential to inform about your store/product location to your customers. You can associate location info and address with your product , isn’t it really cool!! A much required feature for Booking/Booking Accommodation product types. OpticYou is now allowing you to do this even from Front-end Product Manager. Also, OpticYou Product Manager will show you a tab for that field group with Address field and Map. Now you can associate your locations with your product very easily.



  SINGLE PRODUCT MULTI-VENDOR

OpticYou frontend manager allows the owner to allocate a particular product to 2 or more vendors for selling thus ensuring more sales … read more

OpticYou Marketplace also allowing you to sell other vendor’s products. In general, we call this “single product multiple vendor”. You will have a menu for this “Add to My Store”. Vendors will see all products from other vendors and admin here. Then may add any product to their store from here. They may even products in “Bulk” to their store.



  STORE SEO

Vendors can configure the SEO of their store individually by placing the appropriate keywords from frontend … read more

Vendors may setup their store shipping with all available options from here.



  STORE COUPON

Vendors can configure and generate coupons for their store from the frontend directly … read more

This is an example of coupon’s dashboard:



  MEDIA MANAGER

Vendors will be able to manage the media files from frontend editor and thus can easily configure them as per requirement without accessing the admin panel of the site … read more

This is an example of media manager’s dashboard:



  CATALOG MODE

Vendors can configure to list their product in catalog mode directly from the front-end of the site … read more

Now you may listed your products in catalog mode very easily using OpticYou Frontend. You may set catalog options from product manager very easily. You may hide “Add to Cart” and “Price” for the product. If you hide either product will automatically listed in Catalog Mode, you don’t have to do anything else. Product will listed as per your setup and additionally “Ask A Question” button added.

Customers may ask any query instantly. Admin and vendor of the product both notified via Email and Frontend Inquiry notification. Admin or Vendor can very easily add their reply for a query from here. It also comes with another option called “Is Private” – if you enabled this for any enquiry then it will no longer listed under single product page Enquiries tab. When you are done with your reply just click “Notify Customer” and save it. Customer of that enquiry will have your reply in their email automatically.



  PRODUCT CUSTOM FIELDS

Vendors have feasibility to add custom fields for their products so as to make it more viable to their customers. OpticYou allows all these from the front-end and makes it easy … read more

In single word it will going to give you power of integrating hundreds of custom fields with your front-end product manager. And you can do it your own, no custom coding required. Supported field types are: Text, Numeric, Textarea, Checkbox, Date picker, Time picker, Select box.



  PRODUCT IMPORTER / EXPORTER

OpticYou provides inbuilt product importer / exporter for your multi-vendor store. Vendors will be allowed to export their products and import products to their store directly from frontend … read more

This is an example of export dashboard:



  NOTIFICATION

Vendors as well as admin will get notifications of the activities in the store … read more

This is an example of notification’s dashboard:



  ANNOUNCEMENT

You will have a full feature notice / announcement board wherein one can see all the activities performed. This can be even used as store forum and vendor can reply against a topic … read more

This is an example of announcement dashboard:



  KNOWLEDGE BASE

It’s very difficult to inform every thing to all vendors over mail or chat. OpticYou will give you in-build knowledge base for store vendors … read more

For any system / store there has to be some guide lines. Some well defined documentations are very much required for store users. So, what will be procedure to those – Email or what? Don’t worry, now you don’t have to go any where. OpticYou Dashboard will have all these. Just take a look –.



  CAPABILITY MANAGER

You can easily manage the capabilities of different users such as vendor, staff and manager. This allows the store owner to have complete authority over the store and filter the access as required to the users … read more

This is an example of capability manager dashboard:



MENU MANAGER

Allows you to configure the menu of your store easily with better flexibility directly from frontend … read more

This is an example of menu manager dashboard:



STORE VACATION

This will allow the vendors to keep their online store closed for a certain span of time. So, Your vendors can easily get your closed and enjoy their vacation and you can relax as well! read more

Vendor may setup their store vacation from here:



  SHIPPING TRACKING

Vendors will have the option of adding tracking code & URL for their sold items and mark them as shipped, similarly, on receipt customer can mark them as received. Admin will receive notification for all the activities. Vendor can even mark their order completed. read more

Shipping tracking is one of the most important part of any e-commerce site. Using WCFM each Vendors can mark their every item for an order as shipped.

Customer can confirmed as they received the item.

Store Admin will have track of every steps.



CATEGORY WISE ATTRIBUTES

Allows the vendors to add the attributes of the products and map them to relevant categories from frontend.



  SUPPORT TICKET

The WCFM Support Ticket System allows the customer to post their queries at one go. They simply have to choose the query category, the product they have queries about, and the urgency, and write down the query in detail. They will be issued a ticket, and will be notified when a reply is posted. They can change the query priority and status in your account, and add replies if required. The process, as is evident, becomes much easier and faster. read more

Support is available in various forms- forums, customer care, and so on. But these are not quite enough when the customer has very specific queries that are unique to their requirement. Besides, the process itself is quite lengthy: the customer lists all the queries- in many cases for different vendors- and posts them. The store admin distributes the queries to the respective vendors, collates the answers, and mails them to the customer. Apart from this, the forum is usually populated by other customers who have availed the plugin, and they might not be able to come up with an appropriate answer. In such a situation, only the product seller can help. And here, the WCFM Support Ticket System is of immense help.

The WCFM Support Ticket System allows the customer to post their queries at one go. They simply have to choose the query category, the product they have queries about, and the urgency, and write down the query in detail. They will be issued a ticket, and will be notified when a reply is posted. They can change the query priority and status in your account, and add replies if required. The process, as is evident, becomes much easier and faster.

Customer may file a support ticket from their My Account -> Orders page.

Customer support ticket submission form. Allow to set:

  • Category
  • Priority
  • Product
  • Issues they have

There will be a new “Support Ticket” tab under My Account for customer to check their tickets.

Customers can manage their tickets very easily.

  • Change priority
  • Change status
  • And off course add new reply

You will have a new menu item under WCFM Dashboard name “support” to navigate support dashboard. Vendors will see support tickets only for their products.

Support tickets can be filtered by:

  • Priority
  • Status
  • Date
  • Product
  • Vendor (only for Admin)

It’s very easy to manage support tickets from dashboard for vendors.

Also has the option to change ticket priority and status.

There has notification for each and every activities for – Admin, Vendor and Customer.

You will have both Email and Desktop Notifications



  SELLER VERFICATION

Another exclusive feature from WCFM, you can ask your vendors to verify their profile with proper documentations and social connections. Verified sellers will specially marked in store as well. read more

WCfM Vendor Verification creates a bridge of trust between your customers and your marketplace. Let your seller identify true retailers among a handful of anonymous traders. Verify your vendors by their address, ID proof and even their social presence using this module.

Verified vendors, on the other hand can enjoy a whopping consumer base as they have earned a badge of trust from the site admin.

First admin has to setup vendor verification basic configuration, they will have “Vendor verification” tab under WCFM Setting.

You may configure :

  • Vendor verified badge
  • Vendor identity proofs
  • Most importantly, a special product limit for unverified vendors

You may also configure social verifications

  • Google
  • Facebook
  • LinkedIn
  • Twitter

Vendors will have Verification section under their profile. Verification has three steps

  • Identity Proof verification
  • Address Verification
  • Social verification

Vendors may leave this when they are generally updating profile. There is a option “Prompt Verification”, if vendor click this then only their information pass to admin for verify.

Social verification will not pass to admin, this will be auto detect as per social profile connection via API. If y admin didn’t enabled any social connection then this section automatically disappear.

Vendors will be always updated with their verification status. Even if they proceed step by step then they will have partial verification status.

If vendor “Prompt” for verification then admin will have a message notification under their message board with a special message type “Verification”.

Admin can diagnosis all the vendor data in the most simplest way.

Admin will have the full power of Approve or Reject a vendor verification request. In addition you can add a not for the vendor.

If verification rejected then vendor will have option to re-verify again.

On verification approve vendors will have status update on their profile page along with a message notification.

Verified seller badge will be displayed along with the vendor name through out the site. This will leads them to earn more consumers.



  SELLER BADGE

You can now enjoy the feasibility to create and assign any type of custom badges to your vendors. read more

Now you may create and assign any type of custom badges to your vendors.

Badges will be visible every where in the store with vendor name.

Now you will see a new setting section under WCfM Admin settings – “Vendor Badges”.

You may create any no of badges, just have to define badge name and set icon as per your choice.

You may also deactivate / delete a badge any time.

If you are using WCFM Membership then you may set badges with every membership levels.

If a vendor subscribe to that membership level then he will have those badges to his profile.

Badges will be visible at membership table as well, so that vendors will be interested to go for the more badges’ packages.

You may anytime change a vendor’s badges from vendor manager page.

This is not depending upon membership level and will overwrite membership badges.

Badges will be visible through out the store with vendor’s name.




BULK & QUICK EDIT

It’s always a painful job to edit the whole product to update small changes, specially when you are looking to update stock or sales prices. WCFM bulk & quick edit will ease up the burdens from you.



BULK STOCK MANAGER

Now you can change and update all your product stock at a single click, hence no need of updating the stock one-by-one.read more

Managing product stocks is one of the most painful job for a ecommerce site.

Just think for a moment, you have to update stock for 50 products (5 variations each) and you don’t have bulk stock updater. I am afraid to write the line even, you have to edit all those products one by one then change stock and update all.

It’s time to be relax, WCFM is now allowing you to do all this just by single click and even from Front-end Product Manager.

You will have “stock manager” button at products dashboard.

You also have capability controller for this, so you can decide whether you are going to allow this to your vendors or not!!

Now, here it is.

A single screen for managing your all products (including variations) stock at one click. you can manage from here:

  • Stock status
  • Stock quamtity
  • Backorders
  • Manage stock enable / disable

If we missed anything of your stock management please feel free to know us.

You are done, just click “Submit” and go for a Coffee



STORE FOLLOWERS

You may create a group of vendors and may assign different set of capabilities. e.g different product limit, categories etc. Any user may follow a vendor and shall receive notification for vendor activities.



WC SIMPLE AUCTIONS & YITH AUCTIONS

You can have all WooCommerce Auction plugins support such as WooCommerce Simple Auction, YiTH Auction Free and YiTH Auctions Premium. Vendors will have their own auction dashboard to check auctions for only their products.



RNB – RENTAL & BOOKING SYSTEM

RNB – Rental & Booking free and premium both are fully compatible with WCFM. Vendors will have their booking calendar and quote request list for only their rental products. Then can even take necessary action against their requests from WCFM dashboard.




WC PRODUCT ADDONS

For creating custom product price rules WooCommerce Product Add-Ons is the most powerful tool you will ever have and WCFM provides this full power from frontend.


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